The time taken to process a warranty claim may vary depending on the type of product and the nature of the defect. We will do our utmost to process your warranty claim as quickly as possible. As a rule, you can expect a processing time of around one week.
What affects the processing time?
- Type of defect: Some defects are more complex and require a more thorough investigation.
- Availability of spare parts: If specific spare parts are required, the process may take longer.
- Communication: Quick feedback from you on our enquiries can significantly reduce the processing time.
We understand that it is important that you are able to use your product again as quickly as possible and we aim to minimize waiting times. Our customer service team will keep you informed throughout the process and will be on hand to answer any questions or concerns you may have.
